Server connectivity hampers property tax collection – The New Indian Express

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Express press service

CHENNAI: The property tax collection improvement plan may be on track, but the municipality’s IT infrastructure is struggling to keep pace. Tax collection for the second half between October 1-15 exceeded the target of Rs 150 crore and registered Rs 214 crore, mainly due to its 5% rebate promise. However, frequent server outages caused delays, inconveniencing staff.

“We run special property tax camps in areas where there are large apartments and gated communities. We mobilize people, but when it comes time for residents to pay, our mobile devices show “server down” and residents get angry. It stays off for two to three hours,” a tax collector said on condition of anonymity.

According to company data, in the last semester (April 1 to September 30), Rs 246 crore of the total collection of Rs 698 crore (about 35% of collection) was received through the website and mobile apps. and most of the other Rs 452 crore was collected by tax collectors.

Some residents who paid through the website said the amount was debited, but the payment was not reflected for several days. “I showed them (company staff) my bank statement since the transaction status was pending, and they updated it manually,” said Sriram C, a resident.

Senior company officials told TNIE that they have reduced pending and failed deals over the past few months. “We are working with the banks and our team to change the scheduling algorithm to process transactions even if the status is pending. Previously, if a transaction was pending, those in the queue were blocked” , said a senior official.

Now the number of pending transactions has fallen from thousands to an average of around 30, officials said. As for the server, officials said they are planning an upgrade soon.

CHENNAI: The property tax collection improvement plan may be on track, but the municipality’s IT infrastructure is struggling to keep pace. Tax collection for the second half between October 1-15 exceeded the target of Rs 150 crore and registered Rs 214 crore, mainly due to its 5% rebate promise. However, frequent server outages caused delays, inconveniencing staff. “We run special property tax camps in areas where there are large apartments and gated communities. We mobilize people, but when it comes time for residents to pay, our mobile devices show “server down” and residents get angry. It stays off for two to three hours,” a tax collector said on condition of anonymity. According to company data, in the last semester (April 1 to September 30), Rs 246 crore of the total collection of Rs 698 crore (about 35% of collection) was received through the website and mobile apps. and most of the other Rs 452 crore was collected by tax collectors. Some residents who paid through the website said the amount was debited, but the payment was not reflected for several days. “I showed them (company staff) my bank statement since the transaction status was pending, and they updated it manually,” said Sriram C, a resident. Senior company officials told TNIE that they have reduced pending and failed deals over the past few months. “We are working with the banks and our team to change the scheduling algorithm to process transactions even if the status is pending. Previously, if a transaction was pending, those in the queue were blocked” “, said a senior official. Now the number of pending transactions has fallen from thousands to an average of about 30, officials said. As for the server, officials said they expect an upgrade soon.

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