Telegram allows you to use all app features on a bigger screen using Telegram Web and you don’t need to install any app. You can access all your chats, create a custom theme and start making voice or video calls to your contacts. Scan the QR code using your phone and access your Telegram account in a web browser.
However, you can only proceed if you can scan the QR code and log into your Telegram account. If you can’t scan the QR code, don’t worry. Here are the best fixes when your phone won’t scan Telegram web QR code.
1. Clean your phone’s camera lens
In order for your phone to scan the QR code correctly, you must first check if the camera lens is clean. Dirty or fogged up camera lens can’t read Telegram web QR code properly. You can use a microfiber cloth to clean your phone’s camera lens. After wiping it, point the camera at the QR code to see if it works.
2. Check your internet connection
A strong internet connection on your computer and phone is required to connect to Telegram Web. Your internet speed determines how quickly your Telegram chat data will load on your computer screen after scanning the QR code. After cleaning the camera lens, do a speed test to check the strength of your Internet connection.
3. Clear Web Browser Cache
To improve your browsing experience, your web browser collects cache data that helps websites that you visit frequently load quickly. If the basic solutions didn’t help, you can try clearing your web browser’s cache to see if that fixes the issue with your phone not scanning Telegram web QR code.
For Google Chrome
Step 1: Open the Chrome browser on your Mac or Windows PC.
2nd step: Click on the three dots in the upper right corner.
Step 3: Select More Tools from the list of options.
Step 4: Click Clear browsing data.
Step 5: Under the Basics tab, select the Cached images and files option.
Step 6: Click Clear Data.
Step 7: Open a new tab, navigate to web.telegram.org and check if the problem persists.
Step 1: Open Firefox on your Mac or Windows PC.
2nd step: Click the Hamburger Menu icon in the upper right corner.
Step 3: Select Settings from the list of options.
Step 4: In the Settings tab, find the search box and type Hideout.
Step 5: In the search results, click Clear data.
Step 6: Select the “Cached Web Content” option and click Clear.
To note: Checking the ‘Cookies and site data’ content box will remove all details of websites you visit frequently, and you will need to open and log back into those sites.
Step 7: Open a new tab, navigate to web.telegram.org and check if the issue is resolved.
Step 1: Press Command + Spacebar to open Spotlight Search on your Mac, type Safari, and press Return.
2nd step: In the browser window, click Safari in the upper left corner.
Step 3: Click Preferences.
Step 4: Click Advanced in the Preferences window.
Step 5: Check the box next to “Show Develop menu in menu bar”. Then close the Preferences window.
Step 6: Click on the Develop tab in the top menu bar.
Step 7: Select the Clear caches option.
Step 8: Visit the telegram website and check if the issue is resolved.
4. Disable dark mode on your computer
If dark mode is enabled on your Mac or Windows PC, chances are your phone can’t scan Telegram web QR code due to inverted colors. We recommend that you turn off dark mode and check if the issue is resolved.
For Mac users
Step 1: Press Command + Spacebar to open Spotlight Search, type System Preferences, and press Return.
2nd step: Click General.
Step 3: In the General tab, click Light Appearance and then close the tab.
Step 4: Open your favorite browser, visit Telegram Web and check if you can scan the QR code.
For Windows users
Step 1: Click the Windows icon, type Settings in the search bar, then press Enter.
2nd step: Click Personalization in the left menu.
Step 3: Select Colors from the list of options.
Step 4: Click the drop-down menu next to Choose your mode.
Step 5: Select Light then close the window.
Step 6: Open a web browser, go to Telegram Web and scan the QR code using your phone.
5. Download the Telegram desktop app
If none of the solutions worked for you, we suggest downloading the dedicated Telegram Desktop app on your Mac or Windows PC. You can sign in to your account by scanning the QR code using your phone.
Fixed QR code scanning on Telegram
These solutions will help you fix QR code scanning issues with Telegram Web. The most important link is good internet connectivity on your phone and computer to get things done. If you’re worried about people checking your status online, check out our guide to how to hide last seen on telegram.